Air Cargo World, the global news authority on air logistics and freight transport, unveiled the result of its 6th annual Air Cargo Excellence (ACE) Survey. The survey is determined by freight forwarders who rate airlines on customer service, performance, value and informational technology and ranked them respectively. Here are the 10 carriers that top the list:
10. Cathay Pacific
Cathay Pacific was founded on September 24, 1946 in Hongkong. It operates fifth freedom flights from Bangkok and Taipei, its major focus cities. The airline’s operations include scheduled passenger and cargo services to 114 destinations in 36 countries worldwide with a fleet of 126 wide-body aircraft, consisting of Airbus A330s and A340s, Boeing 747s and 777s. Cathay Pacific’s cargo business currently accounts for around 30% of its total revenue, and helps enhance Hong Kong’s position as the world’s busiest air cargo hub. The airline was awarded with a Five Star Airline ranking and 2009 Airline of the Year by Skytrax.
9. Singapore Airlines
Singapore Airlines was ranked 33rd in Fortune’s World’s Most Admired Companies rankings in 2009. Over these 50 years in business, the carrier has expanded its network to over 69 cities in more than 36 countries across the world. It operates a hub at Singapore Changi Airport and has a strong presence in the Southeast Asia, East Asia, South Asia, and “Kangaroo Route” markets. The company also operates trans-Pacific flights, including the world’s two longest non-stop commercial flights from Singapore to Newark and Los Angeles on the Airbus A340-500.
With a transport volume of 1.70 million tones of freight and mail, 8.28 billion revenue tone-kilometers and revenues of around 2.91 billion euros in 2008, Lufthansa Cargo ranks among the world’s biggest cargo carriers. The airline is the world’s fifth-largest airline in terms of overall passengers carried, operating services to 18 domestic destinations and 183 international destinations in 78 countries across Africa, Americas, Asia and Europe.
7. Continental Airlines
Continental Cargo has been ranked in the seventh position in this year’s list – with good performances in the technology and customer performance categories. Principal operations of the airline are from its three hubs at Newark Liberty International Airport, George Bush Intercontinental Airport, and Cleveland Hopkins International Airport. Continental Airlines today became the first airline to launch a mobile boarding pass service to London’s Heathrow. The service allows customers to receive boarding passes electronically on their mobile phones or PDAs. The carrier will be the first to offer the service on nonstop flights from the UK to the US.
6. Japan Airlines
Jumping from 22nd place to the sixth position in this year’s survey, is Japan Airlines, JAL Cargo . JAL Cargo currently operated a fleet of 10 freighters, in addition to utilising the cargo space on the national carrier’s growing fleet of passenger aircraft. he JAL Group’s operations include scheduled and non-scheduled international and domestic passenger and cargo services to 220 destinations in 35 countries worldwide, including codeshares. The airline group has a fleet of 279 aircraft, consists of only Boeing aircraft for its long-haul operations; andAirbus, Boeing and McDonnell Douglas aircraft for its short-haul operations.
5. Nippon Cargo Airlines
Marketed as Japan’s only cargo-specialist airline, NCA has steadily developed its reputation for safe, fast and reliable performance since 1985. With a fleet of eight B747F freighters currently in operation, NCA’s worldwide on-line network covers 20 major cities in Asia, Europe and North America. Nippon Cargo Airlines was established on September 21, 1978 and started operations in 1985. It was Japan’s first all-cargo airline. Its growth has been reflected in this year’s survey, with Nippon Cargo Airlines jumping to the fifth position from number 30 last year.
4. Virgin Atlantic
Since it was founded in 1984, Virgin Atlantic Airways has become Britain’s second largest longhaul airline serving the world’s major cities. The company holds a CAA Type A Operating Licence to carry passengers, cargo, and mail on aircraft with 20 or more seats. Virgin Atlantic’s fleet uses both Airbus and Boeing aircraft, with an average age of 8.6 years as of March 2010. Boeing 747-400s are used on all routes from Gatwick and Glasgow. Boeing 747s and Airbus A340s are used interchangeably on routes from Heathrow and Manchester. Virgin Atlantic has orders for Boeing 787-9 and Airbus A380-800 aircraft for delivery beginning 2011 and 2013, respectively.
3. Emirates SkyCargo
Its highest score was registered in the customer information category, although it also performed well in the technology and overall categories. The airline’s freight division currently uses cargo hold capacity in Emirates’ passenger aircraft, plus seven freighters – two Boeing 777F, four Boeing 747-400Fs, and two 747-400ERFs. Reflecting Emirates’ overall policy of excellence in every area of operation, Emirates SkyCargo has become a significant force in the global air cargo industry. It accounts for 20% of Emirates’ transport revenue.
2. FedEx Express
It is a subsidiary of FedEx Corporation, delivering about 3.4 million packages daily to more than 220 countries and territories each day. It maintains a fleet of about 655 aircraft and more than 51,000 motor vehicles and trailers. FedEx Express operates the world’s largest cargo airfleet with 660 aircraft and is the largest operator of the Airbus A300, Airbus A310, ATR 42, Boeing 727, Cessna 208, McDonnell Douglas DC-10/MD-10, and the McDonnell Douglas MD-11.
1. Southwest Airlines
Based in Dallas, Southwest Airlines is largest airline in the world by number of passengers carried per year (as of 2009). Southwest Airlines is known for its quick turnaround services. In the beginning, Southwest Airlines managed to turn planes around in ten minutes or less. After an initial testing phase that began in February 2009, Southwest announced on August 21, 2009 that it will begin rolling out in-flight wi-fi service throughout its fleet in the first quarter of 2010. Its cargo division currently serves more than 70 cities and has more than 150 million pounds of available cargo lift per month. Interestingly, Southwest Airlines was not even included in last year’s top ten – it settled at number 12 in 2009 – but it takes the top spot this year with the highest overall airline score.
Source: ArabianSupplyChain.com, Wikipedia
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